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Your ZeroTwo account profile contains your personal information, preferences, and authentication settings. Manage your profile to customize your experience.

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Accessing your profile

1

Open settings

Click your profile icon or navigate to Settings in ZeroTwo.
2

Select Account

Choose the Account or Profile section to view and edit your information.

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Profile information

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Basic information

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Display name
string
Your name as it appears in ZeroTwo and to team members
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Email address
string
Primary email for account access and notifications
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Username
string
Unique identifier for your account (if applicable)
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Profile picture
image
Avatar or profile photo visible to team members

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Updating your profile

1. Navigate to Settings → Account → Profile
2. Click "Edit Profile" or the edit icon
3. Update your information
4. Click "Save Changes"
Profile changes are reflected immediately across ZeroTwo.

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Login methods

ZeroTwo supports multiple authentication methods:
Traditional email/password authentication:
  • Secure password requirements (minimum 8 characters, mixed case, numbers)
  • Password reset via email
  • Account recovery options
Changing your password:
  1. Settings → Account → Security
  2. Click “Change Password”
  3. Enter current password
  4. Enter and confirm new password
  5. Save changes

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Account recovery

If you forget your password:
1

Click 'Forgot Password'

On the login page, click the “Forgot Password” link.
2

Enter email

Provide the email address associated with your account.
3

Check email

You’ll receive a password reset link (check spam if not received within 5 minutes).
4

Reset password

Click the link and create a new password.
5

Log in

Use your new password to access your account.
Password reset links expire after 24 hours. Request a new link if yours has expired.

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Email notifications

Control what emails you receive from ZeroTwo:
Cannot be disabled (required for account security):
  • Password resets
  • Security alerts
  • Account changes
  • Subscription updates
Optional:
  • New feature announcements
  • Product improvements
  • Tips and best practices
Manage in: Settings → Notifications → Product Updates
Optional:
  • Newsletters
  • Case studies
  • Event invitations
Manage in: Settings → Notifications → Marketing

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Session management

View and manage active sessions: 
Settings → Account → Active Sessions
Each session shows:
  • Device and browser
  • Location (approximate)
  • IP address
  • Last activity
  • Login time
Actions:
  • Revoke: End a specific session
  • Revoke All Others: Log out all devices except current one
Regularly review active sessions for security. Revoke any unfamiliar sessions immediately.

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Account deletion

To permanently delete your account:
Account deletion is permanent and irreversible:
  • All conversations and data will be deleted
  • Subscriptions will be canceled
  • Username may be released for reuse
  • You cannot recover your account after deletion
Export your data before deleting if you might need it later.
1

Navigate to settings

Settings → Account → Delete Account
2

Review implications

Read the warnings and understand what will be deleted.
3

Export data (optional)

Export your data if you want to keep it.
4

Confirm deletion

Type the confirmation phrase and enter your password.
5

Account deleted

Your account and all data will be permanently deleted within 48 hours.

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Troubleshooting

Solutions:
  • Verify email and password are correct
  • Check caps lock is off
  • Try password reset if you’ve forgotten it
  • Clear browser cache and cookies
  • Try a different browser or incognito mode
  • Check if account is locked (multiple failed attempts)
Solutions:
  • Check spam/junk folder
  • Verify email address is correct in settings
  • Add zerotwo.ai to your email whitelist
  • Check email provider isn’t blocking automated emails
  • Try a different email address if issues persist
Solutions:
  • Ensure all required fields are filled
  • Check internet connection
  • Try refreshing the page
  • Clear browser cache
  • Try a different browser
  • Contact support if issue persists

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Privacy and data

Your profile information is:
  • Stored securely and encrypted
  • Not shared with third parties
  • Visible only to you and your team members (in shared workspaces)
  • Can be exported or deleted at any time
See Data and Compliance for complete privacy information.

2FA and SSO

Enhanced security options

Subscriptions

Manage your plan

Data export

Export your data

Privacy

Data privacy information