> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zerotwo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Business Billing

> Manage your Business subscription, seats, invoices, and payment details from the billing panel.

The billing panel at `/admin/billing` gives the org Owner full visibility and control over the Business subscription — including seat management, payment method, invoices, and cancellation. All billing is handled through Stripe.

<Warning>
  Only the **Owner** can access `/admin/billing`. Admins and Members do not have access to billing information.
</Warning>

## Accessing Billing

Navigate to `/admin/billing` in your admin panel. The billing panel is listed under the Billing section in the admin sidebar. It is only visible to the org Owner.

## What You See in the Billing Panel

The billing dashboard gives you a real-time snapshot of your subscription:

| Field                     | Description                                         |
| ------------------------- | --------------------------------------------------- |
| **Plan**                  | Business                                            |
| **Billing Interval**      | Monthly or Annual                                   |
| **Seats Used**            | Number of active members currently in your org      |
| **Total Seats**           | Number of seats you're paying for                   |
| **Next Billing Date**     | Date of your next invoice charge                    |
| **Credit Usage**          | Visual meter showing usage against your plan limits |
| **Credit Alert Settings** | Configure thresholds for usage notifications        |

## Managing Your Subscription

Click **Manage Subscription** to open the Stripe Customer Portal in a new tab. The Stripe portal is your hub for all subscription management tasks:

* **Update payment method** — swap credit cards, add a backup payment method
* **View and download invoices** — full invoice history with line items
* **Change billing interval** — switch between monthly and annual billing
* **Add or remove seats** — adjust your seat count up or down
* **Cancel subscription** — initiate cancellation (takes effect end of billing period)

<Info>
  The Stripe Customer Portal is managed by Stripe, not ZeroTwo. Changes made there are reflected in ZeroTwo's billing panel within a few minutes.
</Info>

## Seat Management

### Adding Seats

When you need to invite more members than your current seat count allows:

<Steps>
  <Step title="Open billing">
    Navigate to `/admin/billing`.
  </Step>

  <Step title="Click Manage Seats">
    Click the **Manage Seats** button to open the Stripe Customer Portal.
  </Step>

  <Step title="Increase seat quantity">
    Update the seat count to accommodate your new team members. Confirm the change.
  </Step>

  <Step title="Proration applies">
    New seats added mid-billing-period are prorated — you pay only for the remaining days in the current period.
  </Step>
</Steps>

### Removing Seats

To reduce your monthly cost after members leave:

<Steps>
  <Step title="Remove the member first">
    Before removing a seat, go to `/admin/members` and remove the team member. This immediately revokes their access.
  </Step>

  <Step title="Open billing">
    Navigate to `/admin/billing` → Manage Seats.
  </Step>

  <Step title="Decrease seat quantity">
    Lower the seat count in the Stripe Customer Portal to reflect your current team size.
  </Step>

  <Step title="Changes at next billing cycle">
    Seat reductions take effect at the **end of the current billing cycle**. No refund is issued for partial periods.
  </Step>
</Steps>

## Credit Alerts

ZeroTwo lets you set credit usage alerts to avoid unexpected overages or to track heavy usage periods.

**To configure a credit alert:**

1. Go to `/admin/billing`
2. Find the Credit Alerts section
3. Set a threshold percentage (e.g., 80%)
4. ZeroTwo will notify the Owner when usage reaches that threshold

This is particularly useful for monitoring whether your team is nearing any usage-related limits during a billing period.

## Invoices and Receipts

All invoices are available in the Stripe Customer Portal. Each invoice includes:

* **Date** — when the invoice was issued
* **Amount** — total charged for the billing period
* **Seats billed** — number of seats charged
* **Billing interval** — monthly or annual
* **Payment method** — last four digits of the card or payment method used
* **Status** — paid, pending, or failed

You can download invoices as PDF for your accounting records.

<Tip>
  If your company requires invoices with specific billing details (tax ID, company address, etc.), update your billing information in the Stripe Customer Portal before the next invoice is generated.
</Tip>

## Canceling Your Subscription

If you need to cancel the Business plan:

<Steps>
  <Step title="Open the Stripe Customer Portal">
    Go to `/admin/billing` → Manage Subscription → opens Stripe Customer Portal.
  </Step>

  <Step title="Initiate cancellation">
    In the Stripe portal, select Cancel Subscription.
  </Step>

  <Step title="Confirm cancellation">
    Review the cancellation terms and confirm. Stripe will show you the date your access ends.
  </Step>

  <Step title="Access continues until end of period">
    Your team retains full access to the Business workspace until the end of the current billing period. No refund is issued for unused time.
  </Step>
</Steps>

<Warning>
  Canceling your Business subscription removes org workspace access for all members when the period ends. Members' individual ZeroTwo accounts and data are not deleted, but org-level features (admin panel, shared connectors, org context) become inaccessible.
</Warning>

## Trial and First Billing

New Business accounts start with a **14-day free trial**:

* Your card is on file but not charged during the trial
* Full access to all Business features during the 14 days
* If you cancel before the trial ends, no charge is made
* After the trial, your first invoice is generated for the first billing period

## Frequently Asked Questions

<Accordion title="Can I switch from monthly to annual billing?">
  Yes. Open the Stripe Customer Portal from `/admin/billing` → Manage Subscription and change your billing interval. This typically takes effect at the next billing cycle.
</Accordion>

<Accordion title="What happens if a payment fails?">
  Stripe will retry the payment according to its retry schedule. If payment continues to fail, your subscription may be paused or downgraded. You'll receive email notifications from Stripe about payment issues. Update your payment method in the Stripe Customer Portal to resolve.
</Accordion>

<Accordion title="Can I get a refund for removed seats?">
  Seat reductions take effect at the end of the current billing cycle. ZeroTwo does not issue prorated refunds for removed seats in the current period.
</Accordion>

<Accordion title="How do I add a VAT or tax ID to my invoices?">
  Update your billing details in the Stripe Customer Portal. Stripe supports adding tax IDs and billing addresses for invoice compliance.
</Accordion>

<Accordion title="Can an Admin manage billing?">
  No. Only the Owner role has access to `/admin/billing`. If the Owner needs to delegate billing management, they would need to contact ZeroTwo support.
</Accordion>