> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zerotwo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Search Troubleshooting

> Solutions to common issues with Web Search in ZeroTwo.

If Web Search is not behaving as expected, the sections below cover the most common problems and how to resolve them.

***

<Accordion title="Search pill is grayed out or showing a limit">
  The Search pill appears grayed out and unclickable.

  **Most likely cause: daily limit reached.**

  * **Free plan:** 1 web search per day
  * Limits reset at **midnight UTC**
  * To check your current usage, go to **Settings → Usage**

  **What to do:**

  * Wait until midnight UTC for the limit to reset
  * Upgrade to Pro or higher for a significantly higher daily limit
  * If you are on Pro or higher and the pill is still grayed out, try refreshing the page — it may be a display issue

  **Other possible cause: the active model doesn't support Search.**

  Some models in ZeroTwo do not support tool use. If the pill is grayed out regardless of your plan, try switching to a different model (e.g., Claude Sonnet, GPT-4o, or Gemini) and the Search pill should re-enable.
</Accordion>

<Accordion title="No sources appearing in the sidebar">
  After sending a message with Search enabled, the Sources panel is empty.

  **Most likely cause:** ZeroTwo answered from its training data without performing a live search. This can happen when:

  * The question is fully answerable from training data and ZeroTwo skipped the search step
  * The Search pill was toggled off before you sent (check it was highlighted when you sent)
  * You selected a focus mode that returned no results for your query

  **What to do:**

  * Explicitly instruct ZeroTwo: "Search the web for \[your question]" — this forces a search even when ZeroTwo might not otherwise initiate one
  * Confirm the Search pill is highlighted (active, blue) before sending
  * Try switching the focus mode to Auto if a specific mode returned nothing
  * Check that you have not hit your daily limit (grayed-out pill indicates this)

  **If the panel loads then disappears:**
  This is a rare UI bug. Refresh the page and retry your message.
</Accordion>

<Accordion title="Results seem outdated">
  The sources ZeroTwo returned are weeks or months old, even though more recent content should exist.

  **Why this happens:**

  * Web crawlers do not index every page instantly — some pages take days or weeks to appear in search indexes
  * ZeroTwo may have ranked older, more authoritative pages above newer ones
  * Very recent events (within the last few hours) may not yet be indexed by any search engine

  **What to do:**

  * Add a date constraint to your prompt: "Find articles published in the last 7 days about..."
  * Use **News focus mode** — news sites are crawled more frequently than general web content
  * Specify "from the last 24 hours" or "published this week" in your message
  * Visit the source URL directly to check if a newer version of the page exists
  * For very time-sensitive information, consider visiting primary sources directly (official company blogs, government sites)
</Accordion>

<Accordion title="Results in wrong language">
  ZeroTwo returned results in a language you did not expect.

  **Why this happens:**

  * ZeroTwo infers your preferred language from your message content, but this is not always reliable for short or ambiguous prompts
  * Some queries have a higher density of results in a particular language regardless of your preference

  **What to do:**

  * Specify the language directly in your prompt: "Search in English for..." or "Find English-language sources on..."
  * Append a language instruction at the end: "...Please only use English-language sources."
  * Set a language preference in **Settings → Preferences** so ZeroTwo consistently applies it to searches
</Accordion>

<Accordion title="Personal focus mode not working">
  You selected Personal focus mode but ZeroTwo says it has no data to search, or returns no results.

  **Why this happens:**

  * No Connectors are currently connected to your ZeroTwo account
  * A connector is connected but the relevant data source does not contain matching content
  * The connector's OAuth token has expired and needs to be reconnected

  **What to do:**

  1. Go to **Settings → Connectors**
  2. Confirm at least one connector (e.g., Google Drive, Notion, Gmail) shows a green **Connected** status
  3. If a connector shows an error or disconnected status, click **Reconnect** and re-authorize
  4. After reconnecting, retry your search in Personal focus mode

  <Info>
    Personal focus mode only searches data from connectors you have explicitly linked. It does not access any external accounts you have not connected.
  </Info>
</Accordion>

<Accordion title="Auto-search triggered unexpectedly and used my quota">
  ZeroTwo performed a web search even though you did not enable the Search pill, consuming one of your daily search credits.

  **Why this happens:**
  ZeroTwo automatically triggers Search when it detects a query that requires current, real-time data. This includes questions about recent events, current prices, live data, or anything with time-sensitive language ("right now," "today," "latest").

  **What to do:**

  * Disable auto-search in **Settings → Preferences → Auto-search** — with this off, ZeroTwo only searches when you manually enable the Search pill
  * Add "don't search the web" to a specific prompt to block auto-search for that message without changing your global setting
  * Note: with auto-search disabled, ZeroTwo may give outdated answers for time-sensitive questions unless you remember to toggle the pill manually
</Accordion>

<Accordion title="Can't see the Sources panel">
  The Sources panel is not visible after a Search-grounded response.

  **What to do:**

  * Click the **Sources** icon on the right edge of the chat window to open the panel — it may be collapsed
  * Widen your browser window if you are on a small screen; the panel may be hidden when the viewport is too narrow
  * If the panel icon is not visible, try scrolling to the right or check if a browser extension is hiding sidebar elements
  * Refresh the page if the panel fails to appear after a Search response
</Accordion>

***

## Still having issues?

If none of the above resolves your issue:

* Try refreshing the page and starting a new chat thread
* Check [zerotwo.ai/status](https://zerotwo.ai/status) for any ongoing service incidents affecting Search
* Contact support from **Settings → Help & Support**