> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zerotwo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Video Generation Troubleshooting

> Fix common issues with video generation in ZeroTwo Studio.

This page covers the most common issues with video generation in ZeroTwo and how to resolve them.

<AccordionGroup>
  <Accordion title="Video generation not available">
    Video generation requires a **Pro+ plan**. Free plan users do not have access to video generation.

    **How to fix:**

    1. Go to **Settings → Account**
    2. Check your current plan
    3. Upgrade to Pro or higher to unlock video generation
    4. After upgrading, refresh the ZeroTwo app and try again

    If you are on a Pro+ plan and the video generation page is still unavailable or shows an error, try signing out and signing back in. If the issue persists, contact ZeroTwo support.
  </Accordion>

  <Accordion title="Generation is taking a very long time">
    Video generation is significantly more compute-intensive than image generation. Longer wait times are expected and normal.

    **Typical wait times:**

    * Short clips (2–4 seconds): 30 seconds to 2 minutes
    * Longer clips (5–10 seconds): 2–5 minutes or more
    * High-quality models: may take longer than standard models

    **What to do:**

    * **Do not close the tab** — closing the tab will interrupt generation and the result will be lost
    * Wait for the progress indicator to complete
    * If more than 10 minutes pass without a result, refresh the page and check if the video appears in your gallery (it may have completed without updating the UI)
    * If no result appears after refreshing, try generating again — transient infrastructure issues occasionally cause generation failures

    <Info>
      ZeroTwo's video generation infrastructure may experience longer wait times during peak usage periods. This is normal and resolves as load decreases.
    </Info>
  </Accordion>

  <Accordion title="Video has unnatural motion or glitches">
    Unnatural motion, flickering subjects, distorted limbs, or inconsistent backgrounds are known limitations of current AI video technology. This is a fundamental challenge that affects all AI video models.

    **How to minimize motion issues:**

    * **Use shorter clips**: 2–4 second clips are significantly more consistent than 8–10 second clips. Generate short segments and chain them together in a video editor.
    * **Keep subjects simple**: A single person, animal, or object performs better than crowds or complex multi-subject scenes.
    * **Use simpler motion**: `"a person standing and looking at the camera"` produces better results than `"a person performing a complex dance sequence"`. Reserve complex motion for when you're willing to accept some imperfection.
    * **Try a different model**: Motion quality varies considerably between models. If one model produces glitchy motion for a given prompt, try another.
    * **Revise the prompt**: Vague or contradictory prompts produce more unpredictable motion. Be specific about what is happening and how it moves.

    AI video is evolving rapidly — motion quality improves with each generation of models. Check the ZeroTwo changelog for newly added models.
  </Accordion>

  <Accordion title="Output resolution is lower than expected">
    Output resolution depends on the video generation model selected. Not all models produce 1080p output.

    **How to fix:**

    * Check the model-specific details in the video Studio — resolution specs are shown in the model info
    * Select a model that supports higher-resolution output if available
    * Note: higher-resolution models typically take longer to generate

    If the resolution available from all models is lower than you need for a specific production use case, this may be a current limitation of the available AI video technology. Upscaling tools (like Topaz Video AI or similar) can enhance AI-generated video resolution after download.
  </Accordion>

  <Accordion title="Video won't play in my browser">
    Browser playback issues usually relate to format compatibility or browser version.

    **How to fix:**

    1. **Try a different format**: If you downloaded WebM and it won't play, try MP4 — it has the broadest browser compatibility
    2. **Update your browser**: Ensure you're running a current version of Chrome, Firefox, Safari, or Edge
    3. **Try a different browser**: Chrome and Firefox have the most reliable WebM support; Safari is best for MOV
    4. **Download and play locally**: If browser playback fails, download the video as MP4 and open it with a local player (QuickTime, VLC, Windows Media Player)
    5. **Clear browser cache**: Sometimes cached playback issues resolve after clearing cache and reloading the page

    If in-browser preview in the ZeroTwo Studio fails entirely (not just downloaded files), try refreshing the page. If the issue persists across sessions, contact support.
  </Accordion>
</AccordionGroup>

## General troubleshooting steps

If none of the specific fixes above resolve your issue:

1. Refresh the ZeroTwo page
2. Sign out and sign back in
3. Try a different browser
4. Check that your internet connection is stable — video generation requires a persistent connection during the generation process

For persistent issues, contact ZeroTwo support and include:

* The prompt you used
* The model selected
* The error message or description of the issue
* Your plan type