> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zerotwo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Memory & Personalization Privacy

> How ZeroTwo stores and uses memory, and the controls you have over your personalization data.

ZeroTwo's memory system learns facts about you from your conversations to personalize future responses. This page explains what memory stores, how it's protected, and how you can control or delete it.

## What Memory Stores

ZeroTwo memory captures personal context inferred from your conversations — not raw transcripts, but structured facts such as:

* Personal preferences (how you like information presented, writing style preferences)
* Professional context (your role, industry, tools you use)
* Ongoing project context (things you're working on that come up repeatedly)
* Personal facts you've shared (general profile details that help personalize responses)

Memory entries are created automatically as you chat, based on things you tell ZeroTwo or that ZeroTwo infers from your messages.

## How Memory Is Stored

Memory entries are stored **per-account in encrypted storage** within ZeroTwo's Supabase infrastructure:

* Accessible **only to your account** — other users cannot see your memories
* Encrypted at rest using standard encryption
* Not stored in a shared or public database

Memory is not cached in browser storage or exposed in any client-side accessible form.

## What Memory Is Used For

ZeroTwo uses your memory entries to personalize your conversations — giving you more relevant, context-aware responses without you having to repeat yourself.

**Memory is NOT used for:**

* Advertising targeting (ZeroTwo does not run ads)
* AI model training (your memories are not used to train underlying models)
* Sharing with other users or third parties
* Any purpose outside of personalizing your own ZeroTwo experience

## Business Plan Note

If you're using ZeroTwo through an organization's Business plan:

<Warning>
  Org admins may have visibility into member data per your organization's data policy. If you're using ZeroTwo for work through a Business org, review your organization's internal privacy policy to understand what your admins can access. Memory data is subject to the same policy as other member data in your org.
</Warning>

For personal accounts (Free, Pro, Pro 2x, Plus Ultra), your memory is strictly private to your account.

## Controlling Memory

### Turning Off Memory

If you don't want ZeroTwo to create new memories from your conversations:

1. Go to **Settings → Personalization → Memory**
2. Toggle memory off

When memory is off:

* No new memories are created from your conversations
* Existing memories are retained but **not used** to personalize responses
* You can still delete existing memories at any time

### Turning Memory Back On

Simply toggle memory back on in Settings → Personalization → Memory. Memory creation resumes from that point. Existing memories (if you didn't delete them) become active again.

### Deleting Individual Memories

To remove specific memory entries without clearing everything:

1. Go to **Settings → Personalization → Memory**
2. Browse your memory entries
3. Click the delete icon next to any entry you want to remove
4. The entry is deleted immediately

### Clearing All Memories

To delete all memory entries at once:

1. Go to **Settings → Personalization → Memory**
2. Click **Clear All**
3. Confirm — all memory entries are permanently deleted

<Note>
  Clearing all memories removes the personalization context ZeroTwo has built up over time. Future conversations will start without any personal context until new memories are created (if memory is enabled).
</Note>

## Custom Instructions

Custom instructions are separate from memory. They're explicit instructions you set in your account that apply to all your conversations.

**Custom instructions privacy:**

* Stored in your account settings
* Used only to personalize your own conversations
* Not shared with other users
* Not used for advertising or model training
* Not included in shared links (see below)

To edit custom instructions, go to **Settings → Personalization → Custom Instructions**.

## Memory in Shared Links

When you share a chat via a shared link:

* The shared link contains only the **raw conversation text**
* Your **memory context is not included** — viewers don't see what ZeroTwo knows about you
* Your **custom instructions are not included** — viewers don't see your personalization settings
* The conversation appears as a neutral record of the exchange, without your personalization context attached

This means sharing a conversation does not reveal your personal profile, preferences, or any other memory data to the viewer.

## Exporting Your Memories

Your memory entries are included when you export your data:

1. Go to **Settings → Data Controls → Export Data**
2. Download the JSON export
3. The file includes all your memory entries under the memories section

This lets you review everything ZeroTwo has stored about you and keep a copy.

## Frequently Asked Questions

<Accordion title="Can I see everything ZeroTwo remembers about me?">
  Yes. Go to Settings → Personalization → Memory to see all your memory entries. You can view, edit, and delete them from there.
</Accordion>

<Accordion title="Does ZeroTwo create memory from every message I send?">
  No. ZeroTwo's memory system is selective — it focuses on persistent personal context rather than recording every detail of every conversation. Not every message generates a memory entry.
</Accordion>

<Accordion title="If I delete my memories, can I get them back?">
  No. Memory deletion is permanent. Once you delete a memory entry or clear all memories, that data is gone. You can re-build memories over time by chatting with memory enabled.
</Accordion>

<Accordion title="Does memory affect other users in my Business org?">
  No. Memory is per-account. Your memories only affect your own conversations. Org members have separate, independent memory profiles.
</Accordion>

<Accordion title="Can ZeroTwo learn incorrect information about me?">
  Yes — if ZeroTwo misinterprets something you said, it might store an inaccurate memory. Review your memories periodically in Settings → Personalization → Memory and delete or correct any inaccurate entries.
</Accordion>