> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zerotwo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Business Plan FAQ

> Everything you need to know about ZeroTwo's Business plan — seat billing, member management, admin roles, and enterprise options.

The ZeroTwo Business plan is designed for teams and organizations. It includes a shared workspace, admin panel, seat-based billing, and full unlimited AI access for every member.

<Info>
  New Business accounts get a **14-day free trial** with full access. A credit card is required to start the trial. You will not be charged until the trial ends.
</Info>

***

## Business Plan Questions

<Accordion title="How does seat billing work?">
  Business plan billing is **per seat** — you pay for each member in your workspace.

  * Each **member = 1 seat**
  * You're billed for the number of seats at your current subscription rate
  * Seats can be added or removed at any time through the Stripe Customer Portal (accessible from `/admin/billing`)

  **When you add seats:** you're charged a prorated amount for the new seat(s) for the remainder of the current billing cycle. Going forward, the new seat count is reflected in your regular billing.

  **When you remove seats:** the reduction takes effect at the next billing cycle. You are not refunded for seats removed mid-cycle.

  **To manage seats:**

  1. Go to `/admin/billing`
  2. Open the **Stripe Customer Portal**
  3. Adjust your seat count under **Subscription → Manage**
</Accordion>

<Accordion title="Can team members have different plans?">
  No. On the Business plan, **all members share the same plan**. There's no mixing of individual plans (Free, Pro, etc.) within a Business workspace.

  Every member of your Business workspace gets the same access level — unlimited premium messages and all features included in the Business plan.

  If you need some users on different access levels, consider maintaining separate individual accounts. Contact [reed@zerotwo.ai](mailto:reed@zerotwo.ai) if you have complex org requirements.
</Accordion>

<Accordion title="How do I add team members?">
  To invite members to your Business workspace:

  <Steps>
    <Step title="Go to the Members admin page">
      Navigate to `/admin/members` in ZeroTwo
    </Step>

    <Step title="Click Invite">
      Click the **Invite** button (or **Invite Member**)
    </Step>

    <Step title="Enter email address">
      Type the email address of the person you want to invite. You can invite multiple people by entering multiple emails.
    </Step>

    <Step title="Set their role">
      Choose their role: **Member**, **Admin**, or keep as **Member** (default). See the Roles question below for the difference.
    </Step>

    <Step title="Send the invite">
      Click **Send Invite**. They receive an email with a link to join the workspace. Invites expire after 7 days — resend if needed.
    </Step>
  </Steps>

  The person must have a ZeroTwo account (or create one) with the same email address to accept the invite.
</Accordion>

<Accordion title="What's the difference between Owner and Admin?">
  ZeroTwo Business workspaces have three roles:

  | Role       | Permissions                                                                                       |
  | ---------- | ------------------------------------------------------------------------------------------------- |
  | **Owner**  | Full access: member management, admin panel, billing, org settings. Only one Owner per workspace. |
  | **Admin**  | Member management and app/connector controls. No billing access.                                  |
  | **Member** | Standard access to ZeroTwo features within the workspace. No admin capabilities.                  |

  **Key distinctions:**

  * Only the **Owner** can access billing (`/admin/billing`) and transfer ownership
  * **Admins** can invite/remove members and manage connected apps but cannot see or change billing
  * **Members** cannot access the admin panel at all

  See [Roles & Permissions](/workspaces/admins/roles-and-permissions) for the complete permissions matrix.
</Accordion>

<Accordion title="What happens if I remove a seat but still have members?">
  If your paid seat count drops below your current member count:

  * ZeroTwo will **restrict new invitations** until you either add more seats or remove members
  * **Existing members retain their access** — current members are not removed automatically
  * You'll see a warning in the admin panel about the seat/member mismatch

  **To resolve a seat shortage:**

  1. Add more seats via `/admin/billing` → Stripe Customer Portal
  2. Or remove members from `/admin/members` to bring the member count in line with your seats

  It's a good practice to keep your seat count at or slightly above your current member count to allow for quick onboarding.
</Accordion>

<Accordion title="Is there a free trial?">
  Yes. New Business accounts receive a **14-day free trial** with full Business plan access:

  * All features are available during the trial
  * All members you invite during the trial have full access
  * A **credit card is required** to start the trial (for card validation), but you will not be charged until the 14 days end
  * If you cancel before the trial ends, you will not be charged

  **To start a trial:** go to [zerotwo.ai/pricing](https://zerotwo.ai/pricing), select the Business plan, and complete the checkout with your card.

  <Warning>
    The trial ends automatically after 14 days. If you don't cancel, your card will be charged for the first billing period. Set a reminder to cancel if you decide Business isn't right for you.
  </Warning>
</Accordion>

<Accordion title="Can I mix monthly and annual billing?">
  No. A Business workspace can only be on **one billing interval** — either monthly or annual. All seats are billed at the same interval.

  **To switch from monthly to annual (or vice versa):**

  * The change takes effect at the **next renewal date** — you cannot switch mid-cycle
  * Switch your billing interval through the Stripe Customer Portal at `/admin/billing`

  Annual billing typically offers a discount over equivalent monthly billing. Check [zerotwo.ai/pricing](https://zerotwo.ai/pricing) for current rates.
</Accordion>

<Accordion title="What happens to member data if I cancel the Business plan?">
  When a Business plan is canceled:

  * **Member accounts remain as individual ZeroTwo accounts** on the free plan
  * Each former member keeps their personal chats, files, and settings
  * Members **lose access to the shared org workspace** — shared chats, org files, and workspace-specific settings are no longer accessible
  * The workspace admin panel is deactivated

  **If you plan to cancel:**

  * Remind members to save any important org workspace content to their personal accounts before the cancellation takes effect
  * Cancellation takes effect at the end of the billing period — plan accordingly

  <Note>
    Individual account data is always tied to each user's email address, not the org. Canceling the org doesn't delete users' personal data.
  </Note>
</Accordion>

<Accordion title="Is there an enterprise plan?">
  For large organizations with custom requirements — dedicated infrastructure, custom contracts, volume pricing, SSO/SAML, advanced compliance, or white-labeling — ZeroTwo offers enterprise arrangements beyond the standard Business plan.

  **Contact [reed@zerotwo.ai](mailto:reed@zerotwo.ai)** to discuss enterprise options. Include:

  * Your organization name and size (approximate number of seats)
  * Your primary use case
  * Any specific compliance or security requirements
  * Preferred billing structure
</Accordion>

***

## Business Plan Summary

| Feature            | Business Plan                                     |
| ------------------ | ------------------------------------------------- |
| Premium messages   | Unlimited (per member)                            |
| Members            | Per-seat billing                                  |
| Admin panel        | Yes (`/admin/*`)                                  |
| Roles              | Owner, Admin, Member                              |
| Free trial         | 14 days (card required)                           |
| Billing intervals  | Monthly or Annual                                 |
| Min seats          | 1                                                 |
| Enterprise options | Contact [reed@zerotwo.ai](mailto:reed@zerotwo.ai) |